Pondok Indah hospital is well known. But it s stan...

Pondok Indah hospital is well known. But it s standards are way below that in Thailand , Malaysia , Singapore (of course) and Australia. Of course ! Some simple thoughts:-
1. When you call the hospital to make appointment or emergency, they are so silly to repeat and repeat that they have an app on Apple store. So silly. People call fir quick serve and management thinks this is clever.
2. The queue system is ridiculous. They failed, after years, of planning your appointment so that you don t wait to long. With an appt time, it s common to wait 1-1.5 hrs! The hospital don t understand patient care.
3. What s even incredible, the nurses don t wear mask! They are at high risk to transmit virus to patients. Strange fir this to occur in hospital?? WHO and other regional hospital will be surprised by the practice. The hospital mgt, hmmm, where are they?
4. Nurses very good at making you pay first and fix next appt even when dr don t require. The nurses trained to keep asking you to come back for appt, call you many times to remind you of your appt and sms you. It s good to be reminded, but over doing it makes you feel this is not a good hospital that cares for you but wants you money.
5. Doctors at many of the out patient and emergency wards prescribe medicine wrongly and did not check interactions. Here, as patient you must not rely on doctor but do your own inquiry. Not good.
6. Equipment- even in vvip rooms there is no, not inadequate, monitoring equipment. And in intensive units, the equipment is that of a normal non intensive room in overseas hospitals. And many well established international drugs are not available in Indonesia. They sell local brands or brands the Indon distributor brings in (fir their own profits) Patient s care compromised.
7. The price here is comparable to Singapore, higher than Malaysia and Thailand and comparable to Australia. The standards lower than the rest. Premium pricing - due to the lack of choices in indonesia.
8. The nursing staff, (not the doctors), is so over zealous to get good compliments that they even wake you up or in operating rink, slip you a paper if their name and ask you to rate they 5 star. Something is quite wrong. After you rate them you don t see them anymore. It must be management that put the emphasis wrongly.
9. To be fair, i know a few very good doctors who really care and are very good. I always see them. These are email in numbers but there are.
10. This feedback is more to hope the hospital will improve patient care, less seen as money minded, and this will benefit patients. I will still go to this hospital despite it s high price - because there s little choice for now. As indonesia improves, this hospital will be left far behind in international standards. Doctors will have more choices of hospital to work in. If RS Pondok indah don t improve.
12. Please see all the comments here:- many many are complains of poor medical service :-
- USG emergency not attended
- admission is not good and affected patients.
- Emergency wards standard failed.
- icu units issues.
- money minded and the statement your health, our priority is fake.
- the good comments are good canteen , up market hospital . These are not good comments. Remove these no medical comments the the rating will drop dramatically.
11. So please improve for your patients sake. We very need good standard hospitals and patient care. We want to support and hope you improve with patient care in mind, not money. Money will follow when u are good. Thank you.