Patrick B

Review of Sport Durst Automotive Group

Four days after driving off the Sport Durst lot in...

Four days after driving off the Sport Durst lot in a brand new Jeep I am sat in Westgate Jeep negotiating the car I actually wanted and prepared to go into negative equity to get it. A week ago I traded in my minivan and bought a RAV-4 from carmax, after driving for a few days I realized it was not for me and I wanted something roomier, having had jeeps before I decided I would take advantage of the carmax 5 day money back guarantee and get a new Jeep. So I did my research on the Westgate Jeep website and realized I wanted a Cherokee Latitude. However the next morning I was in Durham on business and decided to pop into Sport Durst. I told the salesman my story, we went for a test drive and (heres my first mistake) because the sticker price was the same as one I had seen on the Westgate Website I assumed it was a Latitude but I found out when I got home it was a Sport and didn't have the 3 things (and the only 3 things) I really wanted in my new car. Obviously this is my fault for not checking at the time that there was something lower than a Latitude but you will find out later, I still hold the dealership a little culpable.

I already had approval from my bank for a loan but we went through their finance first, when it came back at 6% I was ready to walk, and really should have done. The salesman said we can get a better deal for than that through citizens and I said no, its ok, I dont want my credit pinged again but he said hold on, I didn't know why. A couple of minutes later he walked back and handed me a piece of paper and asked what it was, he said it was the quote from citizens. So at that point I really should have walked out because I wasn't happy that they had just done something I had point blank asked them not to, but for some reason stayed, looked at the quote the price of the car had changed but I guessed because I wasn't going through their financing anymore. Every time I went to leave they would say something and make me stay, it doesn't help I was agitated over returning the RAV-4 and had to get back to work. Against every gut instinct I let them talk me into buying (although at the time I thought I was getting the car I wanted so was a little bit happy).

After I bought the car, I realized the car didn't have the things I was expecting it to have, so I called and was told "They don't have that", I took "they" as jeeps, but when I checked the website later I realized he meant Sport, not sure if his phraseology was misleading on purpose or just his turn of phrase. I called Sport Durst twice over the week to ask questions, each time I had call 4 times - 8 calls in all for 2 simple questions. One was the phone number for citizens (I never did get that answered) and the other was about the spare tyre, apparently Jeeps don't come with spare tyres, it would have been nice to know that when I bought it so as not to panic thinking I dont have a spare.

I started to get more and more upset about not getting the car I thought I was getting, so called and asked for sales manager 5 times to see if they could do anything for me, 3 times I got put through to voicemail and twice I got hung up on, I repeat, twice I got hung up on. So I called the salesman who sold me the vehicle and he basically said I am stuck with it, they don't give a crap, they have got their sale.

I went to Westgate to see what they could do and the first question was "Why would any salesman sell you a Sport anyway when the Latitude is the better deal, better resale value and better incentives", a question I will never know the answer to because if I called Sports Durst it would take me 4 calls only to hung up on! But I will assume its because I said I liked the black jeep and they had no Latitudes in Black. So here I am, about to go into further debt to be put in the car I wanted and not deal with Sports Durst ever again.