Thankfully, I actually never stayed here due to CO...

Thankfully, I actually never stayed here due to COVID. The receptionist at this establishment not only denied my request for cancellation and refund (which I thankfully disputed through my credit card company and received a full refund), she had the audacity to laugh and call me a liar on the phone when I explained my situation. She then hung up on me. Hopefully they can hire a new staff that has any basic understanding of human decency moving forward. I will never stay at this resort and I will tell everyone I know about this situation and encourage them to never stay there as well.