Jeffrey Marquie

Review of The Neat Company

Mark A was very helpful with my support problem. ...

Mark A was very helpful with my support problem. I had scanned 146 files without realizing a large file had failed to process. That large file blocked all the ones scanned after it. He had to manually export the files stuck in the queue into folders and then import them back into Neat for me. A word to the wise is not to scan a document over 30 pages (15 2 sided) as it may not process correctly and can clog up the pipeline so to speak.
I've been using Neat for many years even before they switched to a cloud based platform and I've been very pleased