I wish I could do zero stars.

I wish I could do zero stars.

I was t-boned by Vanguard Utility employee, Philip S, driving a Kia Soul Iowa plate G0A 253 in Galena, IL.
The driver was looking down at his phone and not paying attention. The driver was incredibly rude - he did not apologize or ask if we were ok. He took responsibility but kept stating, this is the last thing I needed today.

A passenger in my car hit her head and was diagnosed with a concussion. The damages to my car totaled $8,200.

The process of dealing with Vanguard and their insurance company, Travelers, has been awful and unbelievably time consuming. There is significant damage to the door pillar (which is STRUCTURAL) and Travelers REFUSES to pay for a new part. They will only pay for a used part from a TOTALED vehicle despite the body shop recommendations. The body shop said it s not safe to put in refurbished parts in a car s structure. Because of the difficulty with Travelers, we directly reached out to Vanguard. We spoke with Tracy who directed us to Mike. When Mike returned our call he was incredibly rude and unhelpful. We then emailed and spoke to the President and CEO, Randy Bern. He refused to help and stated that Vanguard lets the professionals handle it. He did not give us the time of day or respect. They clearly don t care if people are safe or not.

I cannot believe that this process has been so difficult and time consuming.
The Vanguard employee, Phillip S, HIT ME and took responsibility.
Vanguard clearly DOES NOT CARE about the safety of the public.
Thank god we escaped with just whiplash and a concussion. This could have been extremely bad. Vanguard needs to hire safe drivers so no one else gets injured or worse.