Anthony King

Review of AccorHotels - Grand Mercure Sw...

Staff very friendly (check in, concierge, luggage ...

Staff very friendly (check in, concierge, luggage storage, hotel switchboard).

Room was OK, good shower pressure and hot water - however found it strange there was no water mixer in the shower (instead two separate faucets, one for hot, one for cold). With the way the showerhead was pointed you either got a blast of hot water, or cold water when trying to get the temperate right). Fridge was very loud as it cycled it's cooling unit so we ended up turning it off at the wall - a bit inconvenient as we would have liked to use the fridge but valued our sleep more.

Great 'going green' initiative by giving credit for use at the restaurant in lieu of having housekeeping service the room. Used the credit to have a buffet breakfast at the Louden which was nice.

Elevators - at once stage waited 15 mins to get down - the elevators would stop on each level but be at max capacity, which slowed it down when being both in the lift, and waiting for a lift. Would have taken the stairs but when we asked one of the workers if it was OK she wasn't sure if an alarm would go off, or where the stairs led to at the bottom.

Best selling point of this hotel is the excellent location, on the doorstep to the Emporium mall and David Jones, H&M, Myer and Chinatown.