On Call is a horrid nightmare. I was in a hospit...

On Call is a horrid nightmare. I was in a hospital in Ireland with a broken spine I suffered in a bus accident. I had to fly back to the US the day after I was discharged from the hospital. The doctor clearly said I needed to be in a reclining seat and wrote it on my discharge summary. On Call told me to pay for it myself. Three business-class seats on that aircraft went empty. Additionally, they told my insurance company they faxed the hospital to get information on my condition. I asked which number they faxed, and they gave me and my insurance provider a fake number which does not exist. I asked the hospital for their fax number, and they said they don't have fax capability. On Call did NOTHING to offer emergency assistance, then they lied about it. If you find out your travel insurance company deals with On Call, DO NOT buy that insurance. On Call is the WORST. I will be filing further formal complaints against them. If you value your life, don't use On Call.