Marguerite B

Review of Hyatt Escala Lodge

When I arrived I was greeted by Mark, a bellman an...

When I arrived I was greeted by Mark, a bellman and greeter. He was incredibly rude and refused to help. It took over 40 mins to get the guests belongings to his room. Thank goodness for Linette at the front desk, she was the only peron that was incredibly kind and helpful.
Roger tried to help but was very busy with multiple arrivals.
Mark was so incredibly rude and unprofessional. He should not be allowed to work with people.