Razaanah Ali

Review of TELUS Enterprise Solutions

I have had to call so many times, and each time ge...

I have had to call so many times, and each time get the run around and being transferred to CSR's that have absolutely absurd questions.

I needed wifi and a landline installed at my commercial property, it took 5 calls and and three appointment. 1st appointment, the sent a residential installer who installed the wrong equipment. Second appointment (to correct first appointment) they sent the installer to my home instead. Finally the third appointment, the correct installer came and fixed the issue.

After all this, I did need a second landline for the alarm system, called October 9th, spoke to Maria and she set up the appointment for the 13th between 8am-12pm and no one showed or called. Have been calling for an hour now, after again being transferred to numerous people, only to be on hold because Maria did not actually book the appointment. The CSR did not get back on the line, but transferred me back to the main menu to avoid dealing with the mistake, so now I am back to the beginning of explaining?!