L

Lori Bley

3 years ago

Clean and lovely hotel. Had more amenities and bon...

Clean and lovely hotel. Had more amenities and bonuses as Radisson. Have to pay for palapas now or be at the resort at a designated time to get one. ( That system is flawed as well, the woman in front of us was able to book 3 palapas for her friends even though they weren't present). There used to be free coffee and muffins, pastries and fruit as Radisson. We spent 40$ every morning for what used to be included. These aren't deal breakers but when paying a premium to stay here, those little bonuses are definitely nice and appreciated. The staff is super friendly and helpful, the restaurants are amazing. Carlos at sunset grille is the kindest and coolest ( my kids thought he was the best). Overall we love this place but a few extras like a free good cup of coffee in the morning would be really nice. The beach can't be beat. Shopping is close, many restaurants to choose from nearby.

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