Dan Konoff Review of RockAuto, LLC
I ordered Monroe struts from rock auto. I had a pr...
I ordered Monroe struts from rock auto. I had a professional repair shop in my town install them. The struts went on the minivan that my wife drives back and forth to work. Within 2 months of putting the new struts on both the struts snapped in half. The driver side strut went first and when it snapped my wife almost went off the road. I called rock auto customer service and I was told they would not do anything because it wasn't within 30 days. I asked to speak to a manager and the person on the phone told me I couldn't speak to a manager because they would tell me the same thing. I told the customer service rep they would never have my business again and he said it didn't matter because they have thousands and thousands of customers all over the United States. I contacted Monroe strut directly and they sent me two brand new struts free of charge. I was told by several sources that RockAuto buys the parts that all the other part stores reject and to be careful what I bought from there. I was told not all the stuff is bad. Remember you truly get what you pay for
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