jules ferguson

Review of Lithia Kia of Anchorage

I bought 2 cars from KIA LITHIA 2 YEARS AGO and re...

I bought 2 cars from KIA LITHIA 2 YEARS AGO and recently bought another car in April 2017 and had a HORRIBLE EXPERIENCE with them, you be the judge. Here's what happened...

On April 21, 2017 I paid in full $6,000 for a used 2008 Chevy Equinox and it is now May 2, 2017 and I still have not received my car nor keys to my car --NOTHING! I have reached out to the representative who sold the car to me his name is Richard SueSue and we corresponded via email about getting one issue fixed before I pick up my car. In the emails we talk about the fact that the car does not lock or unlock and it is a safety issue. He says his GM agreed to get it fixed and I have it in writing for the contract I signed to buy the car which states on the "WE OWE" statement that they will fix the car and make sure it locks and unlock electronically. I mean, I have it in writing on the paperwork at my house theres no getting around this.

Here how bad this situation has gotten... I have email correspondence that Richard SueSue told me on 4 different occasions that my car was taken to the shop and would be ready and it is still not ready 2 weeks later after he told me in an email it will only take 2 days to be fixed. In fact, when I emailed him to see about getting my car back he has not reached out since. At this point it considered fraud. He told me that they cannot sell a car to a consumer if the doors do not lock & unlock because it is a safety issue and they would have to sell it to the auction but if they can get it fixed I can buy it. So, I bought the car on his word that he would fix it. Thankfully, I made sure I got it in writing and will take them to court to get my money back but ladies and gentleman.

Please do yourself a favor and do not buy a car from LITHIA KIA of ANCHORAGE. Unless you want to go to court to get your money back. UNBELIEVABLE what people will and how they will treat you for a couple of dollars.