Firs off, the equipment is great and the installer...

Firs off, the equipment is great and the installers were awesome. My complaint is with the Sales Rep. As I read many other reviews, I do believe my sales rep was a little deceptive. My advice to others is to be careful with the 'Apples to Apples' pitch. I thought the estimate was a little high but with a leaking unit in the attic I made the decision to move forward. The sales rep advised that I can get quotes via email. Come to find out a company will not provide a written quote without coming out to the resident. Company's will not make it a priority to come out to quote a installation if there isn't any value in it for them.

When I told the Sales Rep about my issue and I wanted to cancel the duct cleaning I had schedule in hopes to recoup some money. He quoted me $1675 for the duct work. His reply back was Ok, I will cancel the cleaning and process a credit for $1400. No my apologies or anything.

The sales rep was very good at using the owners as a tool for integrity. The owners are probably full of integrity but their sales rep isnt. As a Air Force Veteran, this is my first time leaving a comment in such a manner.

No ones fault but mine but I will voice my thoughts.