Dave Carolyn L

Review of Parr Ford Mazda

Update! Thanks to Frank Hart - we ended up buying...

Update! Thanks to Frank Hart - we ended up buying another car from them! I know - I said not to go there - but thanks to Frank Hart - he worked hard for us again - and we bought a beautiful Mazda CX-9. Had it not been for him - and HIS amazing customer service we wouldn't have done it. So - if you are looking for a Ford or Mazda - go see Frank Hart at Parr Ford & Mazda!!!

We bought a used 2006 Ford Truck from them on May 8th. We were told - I specifically asked - when we would get the registration and title for the truck. The man in the credit department said it would take 3 weeks for the Registration and longer for the Title. As of today - 4 weeks later we had not received it. I called and asked when we could expect to get it and was told by the lady who does it that the paperwork hadn't even been filed yet - and that she would "try" to do it this week or next! I told her - that I was upset that it hadn't been done and she said they didn't have the title for it! I asked to speak to a manager and was given to the controller - Lori L. This lady was not nice at all - very condescending - she said, "You bought a used vehicle". She continued to tell me that I didn't understand the laws regarding buying a used car! DO I NEED TO KNOW THE LAWS TO GO BY WHAT I WAS TOLD???

She continued to be very impolite - like I was an inconvenience to her. I said to her - let me speak to your manager - I don't like your attitude about this. She said that they weren't available - and that I was harassing her!!

She refused to give me her managers name - and said she was hanging up because I was being rude!! I called back to get a managers name - and the receptionist put me right back to her! I told her - I told the receptionist that I didn't want to speak to her and she said, "You don't run our company"!!!! Literally!!! I am sooooo mad! We had planned on buying a brand new Ford Edge within a month - and I can promise you - we won't buy it from them! I wouldn't give them any business that might keep her employed!

I hope a Mr. Parr or the General Manager calls me back regarding my experience with this woman! I know there are plenty of people out there looking for a job that would be much better at Customer Service! Or at least I hope so if anyone goes there to buy a car!

BUYER BEWARE: If you buy a used car - or even a new one from them - make sure they have the title to it!
Ask to see it!!!

OK! We swore we would never go back to Parr Ford Mazda. However - we heard that Mazda was offering 0% Interest on new cars. The Mazda CX-9 was one of the ones we were looking at - so I decided to stop in and just see the car. When I arrived - our original salesman - Frank Hart was there. I told him what had happened to us - and he apologized. I told him that I was there just to look at the Mazda cars - and he showed me a car that had just been traded in - a almost new CX-9 - about 8 months old!! He showed me such great customer service - again - and really worked with me on the deal - so I agreed to buy it!

Since purchasing that car - and working with Frank even after the sale - I am very happy with him!! He is a great salesman - very honest - and hard working!

So - if you are looking for a new or used Ford or Mazda - I strongly suggest going in and seeing Frank Hart! He's amazing!!