Abyss Diamond

Review of Commonwealth Travel Service Co...

My family has been patronizing CTC for the last 20...

My family has been patronizing CTC for the last 20 years, so naturally I contacted them of a country of interest my family would like to visit. I had 2 or 3 emails from Cindy Yan and Andrew Lew [the latter who is the assistant manager who later took over Cindy for correcting an error I pointed out from Cindy's email)]. However, after that, my emails were left unreturned and unanswered. I resorted to calling Andrew and spoke to him on the phone, who promised to read and return my email.1 week passed, no response. I sent another 2 email reminders to Andrew for him to follow up, but NO response, again! So much for their company slogan of Service Values --Polite.Responsive.Image.Correct.Efficient!!! They only reflected RUDE.IRRESPONSIVE.UNPROFESSIONAL IMAGE.INCORRECT.INEFFICIENT!!! I (nor my friends/family) will NOT patronize CTC again. Save yourself time and use another travel agency. It seems the reliability of CTC has gone down the drain.