Jason Korzen

Review of Toyota of Grand Rapids

We had our car in to be worked on. We were told th...

We had our car in to be worked on. We were told that it would take about two hours. We sat in the waiting room until everybody left... except us. After 3 hours and 15 minutes of waiting I asked if anybody knew what was happening. They said that they were just finishing up. We waited another 15 minutes and the lady told us that they were test driving it. 15 minutes after that, we finally got called. So I looked at the receipt after we got on the road. They charged us $30 for the oil change even though our car has $10 oil changes for life. They also got the mileage in and mileage out incorrect. Not a good experience. Do not recommend going there.