Chelley Chel

Review of Odyssey Family Counseling Cent...

So I had a 1:10PM appt today, I got here at 1pm, w...

So I had a 1:10PM appt today, I got here at 1pm, waited 30min for the nurse to get my vitals and ask me what I was here for, duh...its a counseling office, I was put back in the lobby, it is now 3:20pm, I went to the front desk to ask why the patients were not informed of the long wait, the darker skinned chick (with food in her mouth) tells me. She did not notice until I said something that the provider was running behind. Okay do you aren't paying attention to your lobby and check in and out process to see what's going on. Then everytime I would ask a question as to why I was still waiting, she was dumbfounded with a smirk. Then another patient was being called back, he called for his mom, and she kept telling me, "your son is calling you" I had to tell her 3 times, that is not my son, before the lady got up and accompanied her child. So clearly she was not paying attention to her lobby. Then the new girl to her right hand side initiated to call and check a time status to my callback time.
The music in the lobby was inappropriate for children, not very professional. No one really updates the lobby as to what's going on with the door to door time.
I have spoken to a counselor about this front desk chick before but I guess they need a seat warmer.