Kimberly Butzke

Review of Mohonk Mountain House

My husband and I plan a trip every year for our an...

My husband and I plan a trip every year for our anniversary, this year it was more of get away as well as we buried our daughter and husbands father. We booked Mohonk for 4 nights. Not what we expected. When made reservations we told why visiting and not once was anything mentioned. Other places have a welcome letter, including a schedule of activities and listing of dinner reservations and spa appointment.
We stayed in a suite and for the price we thought service and amenities would be top notch. Room wasn't ready when we checked in and once room was we went right away and found a cheese tray that looked as if it had been sitting there for hours as cheese was warm and fruit started to brown. Room wasn't turned down in the evening except 1 night. Spoon and napkins were not changed after having coffee, left on counter. Ice bucket was never filled. Steam shower didn't work, they were told and reimbursed us for 1 night but that was the attraction of the room. Fireplace never worked correctly and it seemed as if they insinuated it was us. For the price of room, use of the spa should be included as an amenity as all guests can purchase for a few dollars. Daily schedule of events should be slid under the door in am for the guests to have on hand and can plan the day and prepare for meals. Beverages should be sold/available for guests in a more convenient area. Front desk attendants can be a little more friendlier, I know they get yelled at a lot by guests for things that are not their fault but it's their job. Some guests just have a quick question and a smile goes a long way.
The food was delicious and service in dining halls was excellent. Sit down meals were fantastic, some selections would of liked to be able to get a second of. One evening service wasn't as good as the rest, he seemed lost or like he didn't want to be there.
We try to stay at a luxury resort every year for our anniversary and I can say, they need to go visit or stay at other resorts to see what they can do to improve or match the other experiences that are available out there. They could do so much better if some things were changed or done a little differently.
A comment card was filled out and left in the box at front desk. We never heard back on it, guess it's a waste to take the time to fill out. Hope they consider or make a few changes, some would be very beneficial.