Made an appointment for a family member and had ba...

Made an appointment for a family member and had barely stepped into the building before the receptionist yelled that they had no beds and couldn't help us and to come back tomorrow. Came back early in the morning and waited five hours only to be told that we shouldn't have been turned away at our previous appointment and they had given away the available beds to people who came after us, and on top of that they let us wait when they were filled up instead of informing us there was no more room. Extremely venerable people are here looking for help and the staff clearly cant be bothered to communicate. People who struggle with mental health and addiction deserve the same basic respect as anyone else and I think Triangle Springs would do well to remember that.