Maui Jims are an example of getting what you pay f...

Maui Jims are an example of getting what you pay for. Over the years I've purchased multiple pairs, and although Maui Jim's customer service is legendary, I didn't realize how far this service extended until I visited the home office at this location.

Being a customer for over a decade means I have several pairs of glasses that have become scratched, chipped, and otherwise well worn over the years. On my recent visit to Maui, I decided to bring three pairs of sunglasses with me; two that had been retired from being well worn, and my current pair in rotation. I took the worn pairs back to Maui Jim on the off chance that they could work some magic on them.

The charge on my first pair was $75 to replace lenses that had become scratched and chipped over a decade of use. When I picked it up, I was delighted that they had decided to replace the frame as well because it was so badly dinged up.

My second pair was so old that the model had been discontinued, and was therefore not repairable. The company offered to take back the old pair, and sell me a new pair for $75 - the cost of replacing the lenses.

They also reconditioned my current pair of glasses for free, i.e., removed minor scratches and chips on the lenses.

In all I walked out of the store with two new pairs of glasses and one restored pair for a total of $150 - less than the cost of one pair brand new. In exchange, Maui Jim has cemented me as a customer for life.