Susan Loren Lovell

Review of Delta Dental of Illinois

I lost quite a few brain cells trying to communica...

I lost quite a few brain cells trying to communicate basic, logistic information with customer service in regards to a reimbursement check. The representative was not knowledgeable, spoke unintelligibly and in circles, and made the entire conversation far more complicated than it had to be. I am appalled that- despite my near-perfect dental insurance our employer chose Delta Dental to facilitate anything dental-related. The poor ratings and reviews speak for themselves.