I'm somewhat of a BMW enthusiast. Over the last 2...

I'm somewhat of a BMW enthusiast. Over the last 20 years I have owned an X5 SUV, a 5 Series Station Wagon, a 1 Series convertible, a 3 Series hard top convertible and finally my current M4 Convertible. I've always found that the dealerships I purchased my BMW's from provided excellent service and advice. Unfortunately, that cannot be said for Schomp BMW. I initially began using Schomp for service on my 3 Series when I moved to Colorado as it is close to my place of employment. Although I was aware of service issues my co-workers had encountered, my service was covered under contract and I did not encounter the same issues. As I am prone to do, I soon was in the market for an upgrade and since the M4, I decided to up my business relationship with Schomp and used them to purchase my newest BMW. Over the past 4 years I have continued to have the car serviced there and run into little issue. I had even begun to explore a new M4 (really love the car) purchase with their sales associate, Andrew. As my cars service contract was expiring, I received an offer via email from Schomp for a complimentary checkup including the following:

* End-of-warranty check
* Multi-point inspection
* Visual inspection of brakes, tires, suspension, belts, hoses, filters, interior and exterior lights, and wipers
* Fluids inspection and top off
* Battery test
* Check and completion of all recalls and open service campaigns

I also received an email from Schomp indicating that service was due. I thought this was an opportune email and I would take advantage of it and explore extending the service contract even though I was contemplating trading it in. So I proceeded to make and appointment with their service agent Lily.

On the day of the service I arrived promptly at 8AM and there was no notification on their screens as there usually was that they were expecting me. After waiting around for 15 minutes while different technicians assured me Mike would be coming and every other customer was waited on, Mike arrived and seemed totally confused as to why I was there. I explained to him about the email offer (even showing it to him on my phone) and noted that I had also received an email saying that service was due. Mike was very hung up on the fact that my service contract had expired on 01/02/19 (I have no idea why he would not realize I was there to extend the warranty). I also have no idea why he would not indicate that they would do the service and charge me if I chose not to extend the service warranty, seems like a logical approach. At this point I decided not to have the service done but just have the checkup done. Mike stated that sure he could give it a "look over". I was speechless at this point as a "look over" certainly wasn't what the email indicated would be performed. At this point I gave up and told Mike not to do anything but to just give me my keys back.

So four years after purchasing my M4 from Schomp and having it serviced there, Shomp has lost a faithful BMW customer.