Tam Mill

Review of Neha Threading and Spa

I have been a client at Neha s for more than 5 yea...

I have been a client at Neha s for more than 5 years. I go there for threading, pedicures and occasionally I get the Vichy shower. For many years the service has been excellent. Keep in mind the basic pedicure is $40 which is higher in price compared to your typical nail salon. I choose to pay more because of the level of service you get and the atmosphere. Today I was running about 15 minutes late because my brother is in the hospital from having surgery on his spine and I as well was dealing with a serious medical issue. Most place give you at least a 15 minute grace period. I was initially told they couldn t take me when I called to say I was running a little late. Keep mind I was already in route and I was driving all the way from Odenton, MD. So I told them they could cut the service from an hour to 45 minutes. The tech rushed through the service and still had 10 minutes to spare. She could have used that 10 minutes to do parts of the service she skipped over. I expressed my concerns to Neha but I was meet with excuses. She did explain some of techs had recent deaths in their family, which I am empathetic to. However, business is business and the happiness of her clients should always come first. Neha did offer me a $7 discount, but I felt like she really was not very understanding of my feelings or really cared to be honest. Due to the recent stress I was under because of my brother being hospitalized and my own medical issues I came to Neha s to relax. However, I was not relaxed and left there even more stressed out. I am conflicted on if I should return. Keisha (one of the nail techs, she wasn t available to do my service today, someone else perform the service) is an excellent nail tech and really nice. I will definitely do some research to find another spa to go to, because I have been a loyal customer and pay too much money to receive poor customer service.