Although the people working the line outside were ...

Although the people working the line outside were nice, the whole setup is not very professional. It took my boyfriend and I two and a half hours to get a covid test. There seems to be no protocol and therefore patient care is lacking.
We were told we would receive a phone call the following day from Foley hospital to set up an IV infusion but they only called my boyfriend. I m a little confused as to how they could forget about me as our paperwork was together and I was told I would receive a call for an appointment.
My boyfriend went to his appointment and asked why they didn t call me and the lady said they were not given my name and I would have to call and ask for them to send it. Really? There mistake so they should give good patient care and fix the problem.
Once I get my referral I do not plan on going back to this urgent care and I will be telling all my friends and family how ridiculously unprofessional this urgent care is.
No one should have to be this sick and treated this poorly. What happened to people caring about their actions? I bet if it was there sister/mother/aunt they would have done what was needed.