I want to try to give a holistic review and not co...

I want to try to give a holistic review and not come off bias from the portions of my experiences that were negative. This place has a lot going for them: Quick proofs, quick turn around, creative designs, AMAZING price. Both times I have worked with them (for wedding items), they have taken all of my wishes and melded them together to make the piece I envisioned. Unfortunately, both times I ve worked with them, I have also been disappointed at the end. I m not upset with them for my photos printing out grainy (I should have known they wouldn t look the same when they printed and should have gotten a physical proof before ordering so many of something) and I wasn t upset with them for having to reprint due to a typo (sure, I approved it, too, I m a reasonable person). HOWEVER, in both cases, they did not feel the need to offer any sort of resolution-not even just an I m sorry this didn t come out just right for you but a welp and a shrug instead. I do understand, you get what you pay for. As far as price for product, I still feel like I m getting a great deal for what I receive... I just wish they cared a little more about how you felt when you walk out since I directly told them I was disappointed :/ I ll be honest, I d still go back because you can t beat the price, I just have to prepare myself mentally to be frustrated before I do.