I received a parking permit for the community I li...

I received a parking permit for the community I live in and about 2 weeks after I have the permit on my windshield, I was towed. On a Saturday night. I call Patrol One and I apparently have the wrong sticker. I call and leave a message with the mgmt company. The will not do a release so I do not have to pay the $290, I have to email them my receipt and hope the Board will approve my reimbursement. I plan to go to the Board meeting and complain.