Communication and transparency is appalling, firm ...

Communication and transparency is appalling, firm is clearly struggling but you wouldn't know that from the website. I ordered a chair which was showing as available. On the day it was due to be delivered I was emailed to say that they didn't have the colour in stock and would I be happy with black. I emailed back immediately to confirm that was fine. I was then emailed 4 days later to say they didn't have black, would I be happy with blue. I emailed back saying that my preference was green but if they didn't have that I don't mind about colour, I just want a chair. I then received an email two days later saying they don't have green, is blue alright. I have tried calling several times and can't get through. I have now emailed stating that I want to cancel the order because I would rather have more information about when my order was coming, but my suspicion is that this email won't be looked at until after the weekend. If they are struggling this much they should temporarily stop taking orders until they can do a proper stock check and catch up on their backlog.