Though the room was small, it was nice and the pro...

Though the room was small, it was nice and the property was clean. My rating is based on the professionalism of the staff. I called the front desk to let them know I checked 10 different floors for ice but there was none and the man insisted I go BACK down (from the 26th fl) to get some from the lobby. During breakfast, the receptionist had an attitude as if me asking for my breakfast was an inconvenience to her. Not only that, when I made a food charge to my room, she only asked for the number. I didn't have to show a key or identification. I could have charged it to anyone's room and anyone could have charged it to mine. It's unfortunate that a few bad seeds can affect the reputation of such a chain.