We have used ABVC in previous years and we were al...

We have used ABVC in previous years and we were always happy however yesterday absolutely disappointing and extremely unprofessional. My dog was booked for dental cleaning, usually they would have provided me with an estimate but didn't. The morning I dropped my dog they kept calling her a different name and didn't seem to know what was going on. Eventually one of the staff members told me that the estimation will be 1000 AED for dental cleaning and any extractions will cost between 30 to 100 AED, which is what I am use to as I have bought my other dogs before. However during pick up the final bill was 2,200 AED, how on earth can it go over by more than double the estimate and when I questioned why its this amount, no body knew and couldn't explain it to me.

Eventually they decided to charge me 1900 AED but since I had APC discount, it came to 1723 AED. I didn't think much of it as first but when I got home I realized they charged me a lot more than what I should have paid.

Eventually I called and made further inquires and one fo the staff members who was very helpful told me they made a mistake will refund 350 AED however it still didn't add up with the calculations.

I'm afraid I will not be using their services again as I simply do not trust them for what they charge. Vets are extremely expensive in the UAE and to make matters worse they charged me more than I should have without given me a detailed bill.

Personally, I liked the staff and I do not have an issue with them at all but they definitely need work on their payment procedure. I would suggest you asking for any bill before paying to understand what they are charging you for.