Horrible! I called to make a payment and told him ...

Horrible! I called to make a payment and told him how much and rudely says back to me Visa payment for (full amount) I m like no I said this amount. He begin to tell me how old my account was and that I needed to use my taxes to pay for it. I explained to him I have not work in over a year and he didn t care and kept asking about my taxes. I said sir can I please just make my payment? I made my payment and he proceeds to tell me he will call me on Friday for the next payment.