There is so much chaos going on in this place beca...

There is so much chaos going on in this place because of their remodeling that it seems to have permeated their day-to-day operational process. As I sit here now typing this, 5-hours have lapsed since my scheduled appointment (not an exaggeration by the way, they told me to be here at 8am and it's now 1pm). Very poor administrative management capabilities, although the employees are very nice and trying to do their best. I normally use Mt. Sinai in Miami Beach and decided to give this place a shot- never again!

Edit (Post-Surgery): I stand by what I wrote above- their administrative culture is one where no one takes ownership. No one! Asked 5 different people, got the exact same "It's not my job" response. I did however kick it up to 4-stars because of the MEDICAL STAFF (they were quite compasionate and professional .Hospital ADMINISTRATION would get Negative Stars if that were possible, but I digress.

Since someone at the hospital responded and might actually be reading this- let me share a few more grievences. Your Parking Lot makes no sense! You there are only 2 -ways to enter your parking lot from 40th street, and for one entrance you blocked it off with cones- inside the parking lot!!!! Your security guard just sits on the other side of the cones shrugging his shoulders saying there's nothing he can do and unauthorized to move a couple cones to let me through. Visitors have a 50% probability of entering the parking lot via that entrance and getting "stuck" having to do a tight 3-point turn to get out, go back out to 40th street and eventually do a U-Turn to get back. This is INSANE!!!!! If that part of the parking lot is restricted for doctor's and handicap- just get a friggin sign like everyone else saying unauthorized vehicles subject to tow. Forget the basics of Project and Time Management to properly schedule patients for surgical procedures (hire any PMP by the way to fix that "stat"), and start with your stupid parking! Your registration is another one- genius move having 7 registration tablets but only giving out 1 or 2 at a time. Either setup a stationary kiosk, or require and ID before handing it out. This is all common sense folks! I spent 30-min waiting for a tablet to fill out information that only takes 4-min at most. After that, I waited 1-hour for my pre-surgery consult, then asked to fill out a form that takes at least 20-min. Why in the f----k didn't they just give me that form to fill out during my 1-hour wait???? It also doesn't help to plan for a surgery when your process notifies patients less than 24-hours THE DAY BEFORE! Seriously! You notify patients the day before (after 5pm) as a matter of policy, tell me to be at the hospital within 15-hours for my "morning" surgery and STILL had me wait 5-hours after I got there??? It might have been 7-hours if I hadn't run around the hospital complaining.

I don't blame the front-line employees (you have good people there), but your hospital Sr. Managment responsbile for day-to-day operations needs a serious hard look.