Dawnee Ambrose

Review of MileOne Heritage Hyundai Towso...

It has been three weeks since I've purchased my ne...

It has been three weeks since I've purchased my new 2017 Hyundai Elantra (Value Edition) and I am still so very angry at not only the experience I had purchasing the car but the lack of response from Heritage Hyundai Towson, Maryland. After spending all day at 3 dealerships, Heritage offered to match or beat the offer at Thompsons Hyundai which was a loaded 2017 Value Edition Hyundai and a 48 inch TV - they were offering a $500 gift card in lieu of the TV. We sat down and I wanted to finalize the price and he said "Oh, that isn't the on the road price!" I said, "I made it clear in our communication that it WAS the on the road price. I'm leaving." We all got up and he told us to sit down. We did but I was FURIOUS. He then asked me for the VIN number for my trade-in and I told him that I was not giving him my VIN number until we had settled on the price. He went and talked to his manager and then he came back and asked me where I had parked the car. I told him, he left and then I realized what he was doing - HE WAS GETTING MY VIN NUMBER HIMSELF. I marched out to that parking lot and told them to get back in and lets finish this. In retrospect, I should have left at that point. His manager apologized and threw out a number that was $100 less, on the road, than Thompsons had offered. The dealership was advertising a $500 visa gift card so I was satisfied that was a sufficient replacement for the TV that Thompson's was going to give me. I took a test drive and was happy with the car, although disappointed that they told me they would not throw in the extras such as the Cargo net and floor mats that Thompsons had offered. But, I thought, with the $500 gift card, I could purchase new ones. The finance guy stopped by our salemans desk and dropped off a piece of paper. It said that we had WAIVED the gift card!!! I was FURIOUS but at this point, I knew they had me. They had already ran all our financials and we were just waiting to sign. I asked our salesman about it and he looked totally clueless - his MANAGER had put together the financial package and just handed it to him. He didn't know what to say except that if we didn't sign the paperwork, $500 would be added on to what we were financing. We signed it but I let him know I was NOT happy. They took us into the finance office where we were presented with a contract and they tried to upsell us on additional things. They said they had "thrown in" a 3 year oil change and tire rotation package but we could switch it out for the paint protection package since we didn't live in the area. We agreed and he printed out the contract and we looked at the price. It was almost $800 more than we had agreed on!!!!!!! I said, we are NOT signing this. My wife had already started to sign and I scribbled out her signature. The finance guy was stumbling all over himself and after a closer look I saw that they had charged us $780 for the paint protection!!!!!! I said, oh no you said you were switching this out. Well, after two more attempts he finally had the price down to where it was $23 more than we had agreed on but we were so exhausted we just wanted to leave and signed it. It took us two additional hours to get out of there and all I can say is it was the WORST experience I have ever had buying a car. The absolute worst. There was a long scratch on the hood which we had to have them buff out TWICE. The tires were inflated to 47!!!! If I hadn't seen that and one of them blew with my son and I in the car.....I can't even think about it..... I will never buy a car from Heritage Hyundai again. I contacted Hyundai (corporate) the next day to file a formal complaint and they said I needed to contact the dealership. I have spent the last three weeks trying to get someone from Heritage Hyundai to respond to me with NO RESPONSE. Three weeks.... Now, Hyundai is saying they need additional time to look into the issue. I'm done. I have been more than patient with them. I want the $500 gift card and the accessories to match the car from Thompson's. Five plus hours of my life I can never get back.