Mark Fosket

Review of Southern Honda Powersports

Love my new 2018 Honda Gold Wing airbag I bought a...

Love my new 2018 Honda Gold Wing airbag I bought at this dealer. They claim to be the largest volume Powersports dealer in the country and I went there only because of their pricing. The experience I had makes me dubious. Frankly I ve never had a worse experience in buying a new bike ( this was my tenth) or a new car ( purchased about 50 so far ). I felt like the disorganization and poor prep done on my bike was typical of a new dealer on their first delivery.
I made an appointment four days in advance to take delivery on my new wing after making a deposit. I arrived at 11:15 am and left after 4pm. During my five hour ordeal no one offered me as much as a bottle of water and water was not even available in their vending machines. The air conditioning was inoperative and since it was over 90 degrees outside ( end of July) it was miserably hot in the dealership. On arrival I discovered my bike was being assembled and prepped so that it would be fresh for me whatever that meant. My salesman Caleb wasn t much help and at one point left me at his desk for an hour while he went to lunch. I did all the paperwork and requested this dealer do the title work for Florida, my permanent residence, which they agreed to do.
While I was waiting to add insult to injury, the shop rolled out another newly assembled wing identical to mine and put it on the sales floor.
When I finally got my bike Caleb gave me a five min delivery as I was really anxious to get out of there for my 120 mile ride back to my cabin in Blue Ridge GA as my traffic app showed rush hour traffic stopped everywhere on my route.
I got about a block away and noticed a warning light on the dash. I returned to the dealer and they discovered the seat heater plug was disconnected during their prep.
Back on the road again I got a block away and noticed the low tire pressure warning light on. The TPMS showed both tires to be dangerously underinflated. I returned to the dealer and a mechanic took my bike and brought it back to me in a few minutes. When I asked him if the tire pressures were correct he replied they are now.
Earlier I had asked my salesman Caleb if I d have a full tank of gas he told me they only put in 2 gallons in the tank as some new owners might want to put premium in their new wing.(They did fill the tank later at my request.)
The used bike sales manager did get involved after I complained about the all the delays and he apologized and told me he wished he gotten involved with my delivery earlier.
Sadly weeks later after waiting to hear about my title I got an overnight envelope from Southern Powersports asking me to resign my trade in bikes title again since the dealers finance person had me sign my name on the wrong line.
As I said I ve never seen such a poorly orchestrated and disorganized dealership in my life. I d be hard pressed to deal with then again. ( NOTE: This website would not let me give this dealer less than three stars or I certainly would have.)