It will be a 3 1/2 or 4 stars anywhere else in the...

It will be a 3 1/2 or 4 stars anywhere else in the world. The front desk and most of the staff is super helpful and eager to help. They deserve the 5 stars!

The hotel has definitely seen better days, it's probably over 20 or 25 yrs old and you can tell it needs a "refreshing". Rooms are dated, the furniture fabric is not inviting, it makes you feel like you need a black light to check it before you seat there. The beds are lumpy and uncomfortable, not 5 stars level. The breakfast on the 8th floor and PM snacks (paying the extra access) is a good value because there's no restaurants around other than a small cafe accross the street. The location is deseaving by the pictures posted by the hotel. Their web site makes you feel like it's a beautiful neighborhood over a hill, but is far from that. It's an industrial/commercial area with old graffiti filled buildings around. They do offer a good shuttle service towards the historical downtown.