I called and had Empire Today come out to my home ...

I called and had Empire Today come out to my home for a quote on wood flooring in 3 bedrooms. The young man Zach comes out. He was a nice young man and very knowledgeable about the product.

At the end of his presentation we tell him we are not ready to do the project yet, and that we are just getting quotes. He says OK I will check back with you on June 1st, but in order to hold our sale price until you make your decision, please sign this quote. So on his IPad I sign what I thought was a quote, but turns out to be a contract. I didn't check the email because we were very firm with him that we were not ready and didn't know if we would do it or not. I even questioned him why he had me signing a quote.

So today May 28th I get a text confirming the install for June 1st. I call and tell them we did not agree to install the product in our home. We are still in the decision making process. So the young lady sends me over to the cancellation department. I am on hold for nearly 30 minutes and then a young man named Josh comes on line. I explain that we were defrauded by the representative that came to our home to show us the product and give us a quote. I go into great detail regarding how nice the young man was, but he deceived us. He told me I was just holding the pricing should we decide to proceed and he would follow up with us on June 1st.

So Josh tells me that I can't just cancel. I signed a contract. I informed him that we did not put a deposit or give any payment info. We were deceived into signing this young man's IPad. He said it was a quote and myself and my husband are repeatedly saying to the young man please do not be dishonest with us and then what does he do, he tricks me into signing his IPad.

Josh went back and forth and kept insisting that I could not just call and cancel. He was really trying to get me to do the deal by lowering the price, but unfortunately, they soured the deal by being deceptive and then by making me stay on the phone for a long time just to cancel it.

They would have had a better chance of me using their service if they would have just canceled this right away instead of trying to tell me I couldn't just cancel because I signed via Docusign. I never saw a Docusign logo or anything. The young man just brought up a line and said you are just confirming the quote pricing and holding it until you make a decision.

Foolish me for not scrolling up and down to see what he was having me sign. Finally Josh says that he has canceled it. I asked for a email confirmation but he says that Corporate doesn't send cancellation emails. What a bunch of lies this company dishes out.

So you can send a defrauded contract via email but you can't send a cancellation email. We shall see if this is really canceled. This is not good business practice and Josh should work on his customer service skills.

It's really too bad that Empire Today has stooped to such tactics as these to get business. The young man didn't have to do that. We probably would have gone with them, but now there is no way I would use the services of a company that operates like this.

BEWARE!