I went through autotrader to get an appraisal of m...

I went through autotrader to get an appraisal of my 2005 BMW 325 Xi and was honest throughout the questionnaire. I even called to make sure the offer wasn't a high estimate and was told by Bianca that the value was a ballpark and vehicles often assess higher than the online value. I didn't want to come in if it was going to be a $1,500 less offer.

I then wasted 2 hours of my and my wife's time coming in for the appraisal which came back at $1,300 less than the autotrader estimate online with very little explanation as to why it was so low. Had they been up front and honest, I never would have come in in the first place. Low balling on a 10 year old car with less than 100k miles was not what I expected from a dealership that prides themselves on being so highly rated in customer service.

I called when I got home to speak to a manager, left a voicemail, and never received a call back. To add insult to injury, I received an additional email from the salesman the next day offering more information about the vehicle I had been looking at (which I never looked at another vehicle).

If this is how they treat customers, I would never shop here.