Terrible customer service. Ordered a clutch from t...

Terrible customer service. Ordered a clutch from them, didnt fit, returned it. The pilot bearing (a $2 part) was missing. I trued to return the pilot bearing to get my refund but they said it never got to them. They wont give me a refund because of a missing $2 part from an order over $100. They wont even give me a partial refund... thats theft unless if I want to pay them $20 to have them ship back the part that doesnt fit. I used to love ordering from these guys... Im going back to O'Reillys