michael Haskins

Review of Red Roof Inn, Six Flags

We arrived at this hotel on 3/24. Right next door ...

We arrived at this hotel on 3/24. Right next door to a Texaco, low class strip clubs and smut shops. Tried to pull into carport to unload luggage. Couldnt. People loitering in and out of vehicles (20 or more) with music so loud our car was vibrating. Walk into the front doors and you could catch a contact buzz due to the smell of weed smoke. Upon checking in, giving the establishment the benefit of the doubt, were escorted to our room by their "security" who resembled a famous rapper. He then asked for a tip for voluntarily carrying our bags. Upon looking around our room we quickly realized it hadnt been cleaned after the previous inhabitant. Tv stand was made out of broken glass with the set being electrical taped to the stand. Blunts and cigarettes extinguished on the furniture, There was a green substance on the vanity, the trash was full of previous occupants garbage, the complimentary cups were full of water and juice from previous inhabitants, the bathroom ceiling had caved over the tub. We didn't expect a 5 star hotel for the price we paid. All we wanted was a spot to lay our heads headed south to Florida on our honeymoon. The security dude told us that the area around the hotel is full of crime and drugs and that the previous hotel manager sold drugs out of the place. So all in all, we checked out as soon as we checked in.

Hotel staff and management has been reluctant to return my calls. I was told over the phone i would be reimbursed the two nights. Instead, one week later they pulled it from my credit card. I then called the front desk, and was given the runaround by Da'nica who will leave you on hold for 20 minutes or until you hang up. I spent 1 1/2 hours on hold between this location and customer service. Even customer service corporate couldnt get through.

I have been in Property Management for years as well as construction. This is by far the worst property i have ever visited. Poorly managed. Poorly maintained. The pictures on their website are horribly misleading.

Now they are holding my money from me, while ignoring me. My next step will be contacting CEO Andrew Alexander, if this stubborn location refuses to cooperate with me. As a CEO myself, i understand customer service. The folks that run this hotel do not. If that doesnt work, law enforcement could probably fill the local jail with this hotels inhabitants. Guarantee drugs and prostitution are still rampant out of this dump.