Stephen Duffy

Review of Omni Charlotte Hotel

Reservations were easy and accurate. The room was ...

Reservations were easy and accurate. The room was newly remodeled and adequate. Staff was friendly and helpful. The problems with my stay came due to billing. In short they had no grasp of their billing processes, over charged my personal account +$400.00 and took 4 days to rectify their mistakes. Only one out of the three people I dealt with over the issues apologized for my inconvenience and concerns. Really disappointing how things were handled top to bottom. My annual visit next year will likely be elsewhere.