I called Glendale Harley in the morning and verifi...

I called Glendale Harley in the morning and verified that they had a part that I wanted in stock. I spoke with Harlan in the parts department and he verified that they had the backrest that I wanted in stock and that he would set it aside with my name on it. He never mentioned that it needed a mounting bracket and after riding 45 minutes to the dealership I spoke with Alicia in the parts department. She retrieved the box with the backrest in it and I specifically asked her if all the mounting hardware was in the box. She told me that it was. When I got home and opened the box the mounting hardware was missing. I immediately called the dealership and spoke with Harlan. He said that Alicia made a mistake and the mounting hardware was sold separately. I asked them to ship it to me at their expense and I would pay for the hardware. Harlan said he spoke to the manager and they declined to pay for the shipping. I just spent over $2000.00 in service at this dealership and they wouldnt pop for a $10.00 shipping cost. I went to my local dealership and purchased the part. ($43.00). I will never shop at Glendale Harley again, I cant believe that they would sacrifice customer relations for a $10.00 shipping cost when it was their error that caused it.