Phoenix Arizona

Review of Luxor and Excalibur Hotel and ...

Worse hotel experience ever. Considering the price...

Worse hotel experience ever. Considering the prices and location of the hotel I expected better customer service and better communication. Luxor allows 3rd parties to advertise their rooms but fail to meet the standards that are set. I called the hotel directly to verify what was on the 3rd party website and the representative confirmed things BUT when we arrived at the hotel it was straight disappointment. No smoking room, no strip view in the pyramid, no adjacent rooms, and now I have an extra charge on my card until I talk to accounting.