We stayed 4 nights in a pool suite. Water pool pum...

We stayed 4 nights in a pool suite. Water pool pump was defective, it was making noise every night and every evening we had to call for it to be turned off to be able to sleep.
Nature is of course beautiful, but hotel service is not good.
Warning: Four Seasons Sayan does not respect your privacy! They gave my private home address to third parties without asking me.
This is serious breach of privacy.

Second, we booked Mozaic - truly the best place to eat in Bali by the way - we arrived there after 45 min drive just to found out that Four Seasons Sayan did not make any reservation for us.
Luckily they found us a table in the chef s dining room.
Hotel never really apologized for this.
Third, one of their guides recommended us to go to Heavens Gates and said it is only 1.5 hrs drive. We spent 3 hours in the car to get there! And another 3.5 hrs back. Not to mention, we had to wait 3 hours in the queue to get a photo with the Gates!
Hotel guide must worn the guests about the traffic and waiting times! Totally unacceptable.
My friends recommended Cosmo Shambala to stay at. It was fully booked. So we booked FS Sayan. Now I understand why Cosmo was fully booked!