Ken Gerber

Review of Mutual of Enumclaw

I'm not very happy, Because they took 7 hours to g...

I'm not very happy, Because they took 7 hours to get a tow truck 20 mins away I got stuck out of town. It cost us over $1000. to spend the weekend in a hotel, because of their poor service.I called them time after time. I have not had them call me unless I had called them. They decided to not pay me for their mistake. Had they done things in a timely manner I would have had options and I would not have been required to put out that $1000. Then they reduced the price of the repairs so that the amount was below my deductible. That way even with me paying for full coverage and spending $2000 out of my pocket, they paid for nothing but the price of a tow. They did not call me to follow up, they did not communicate well and paid for nothing. The customer service is non-existent and they take forever to make a decision. I would steer clear of this company, when you need them they disappear.