Great location and family rooms, however it's real...

Great location and family rooms, however it's really hard to find just by the signs at the airport alone.

Edit: As I've stayed here twice in a short period, I need to note that the check-in procedure takes way too long for some reason. Both times it took approximately 10 mins, with a queue as a result. Staff is super helpful and capable which makes me believe the procedure itself is too cumbersome. Just because of this, I've adjusted my rating from 4 to 3 stars, hopefully this gets problem gets addressed as nobody wants to wait for a long time after a 12hr flight

Edit 2: The bell service moved our luggage all the way to check-in at the airport, helped with check-in, tax claim back and assisted us all the way to the gate - incredible service, be sure to tip those ppl generously