I love this hotel and have stayed here it is very ...

I love this hotel and have stayed here it is very clean. We booked for a conference that was to occur August 2-5 and have been planning the trip. I called to change the name on one of the reservations and was informed that both reservations has been cancelled by the hotel. After speaking to five people, the rep informed me that the hotel was now closed until September (don't know why it took five people to tell me that). I do not mind them being closed as precautionary measure but what I am having issue with is that this cancellation was never communicated (searched my email extensively), my account still shows an active reservation, and the fact that I accidentally found out because I called them. I can only imagine how bad it would have been if I had actually travelled there before I found out.