Shannon Rau

Review of Doubletree Hotel Tampa Westsho...

Customer service is fantastic. Everyone I've encou...

Customer service is fantastic. Everyone I've encountered has shown a high level of interest and commitment to making sure my stay is enjoyable. Would rate the service 5 stars. The reason for the 3 star review is the condition of the room and items in it. The trash can and do not disturb sign are completely missing, and the door to our 5th floor balcony was not latched when we arrived. As parents of an active toddler, these were important items to us. The room was generally clean but somewhat dated. There were makeup stains on the washcloths. Also, the king sized bed seems smaller than the one I sleep in at home. However, the room is quiet and while pretty sparse, it does the job. If I had the chance to stay here again, I would look for a more family friendly hotel. A lot of the guests here appear to be airline pilots and employees and other business travelers. A good enough place to travel for work, but if you are travelling with small children, look elsewhere.