Mia Cook

Review of Crossroads Medical Associates

Dr. Desai is nice and pretty thorough while you re...

Dr. Desai is nice and pretty thorough while you re at the appointment. I have hashimoto s (autoimmune disease causing hypothyroidism) and she sent me for bloodwork about a year ago. I also have a lymph node in my neck that s been swollen for over 2 years, so she had me to get an ultrasound. It took weeks before I heard back from her office, and when i did, it was just a letter showing the results of the blood test. It said she was including scripts for thyroid medicine and vitamin D in the envelope, but there was nothing there. I called my pharmacy and she didn t send a script there either. She didn t mention my ultrasound at all, which is crazy.

I got the ultrasound results directly from the lab later on, and it says they can t rule out cancer and recommended more testing! I got the results of my bloodwork directly from labcorp, and my thyroid antibodies are in the thousands and my TSH was over 10. I tried to get through to their office to get the scripts and ask about my lymph node, but it s impossible to get through. It just gives so many options to get through and then puts you on hold forever. The online portal on their website is broken so I couldn t make an account. I tried emailing and sending messages but I get no response. This is absolutely ridiculous.

For all they know, the letter never even made it to me. I never got so much as a voicemail suggesting a follow up.

Dr. Desai is fine, but I strongly recommend finding a different doctor that is more organized and actually follows up with test results.