My agent was on vacation, and people in the front ...

My agent was on vacation, and people in the front desk transferred me to other agents. I kept waiting and then I asked how many people are waiting before me? One answered that I was the next one for No.1 desk, so I continued waiting for the woman calling me. But after talking with a students, she called another one. And she never call me! So I went to the front desk, the one told me I was the next again! It s obvious that the agent doesn t want to help! After waiting for an hour, I just cancelled it.How terrible of the competition between agents!