Hello

Hello

We were very disappointed in our last stay. First we arrived at hotel 3pm and as a Marriott Platinum we always get early checkin. My room was ready only at 4:15pm. Arriving at the room, mini fridge had open food and dirty plate from previous guest.
In Covid times this is totally unnaceptable. So I had to wait another 20 minutes or so to finally be in another room (which btw was not 100% clean and had trash from previous guest behind furniture.
I stayed there 5 nights, and I requested 4pm checkout. They said they were full and 2:30pm was the latest. We checked out 2:30pm, left the bags at the room for bellman to pickup and went for lunch at hotel.
Around 3:45pm we called for our car and they still didnt even collect bags from the room, which means they could have done the late checkout we asked about.
I do NOT recommend. Better stay at the Ritz or Aqualina.