Richard Phillips

Review of Sheraton Mirage Resort & Spa G...

A faulty ironing board in the room caused the iron...

A faulty ironing board in the room caused the iron to fall off the iron and scold my arm badly. I requested an incident report be done which was not Not shared with me. Then I was informed afterwards that the ironing board was not faulty. Nor did it require fixing, even though the video I have of it would suggest different. The manager mark refused to call me not share the incident report. They offered me points, which in this case do not win prizes. Very bad incident and worse management. I now have to log a claim through there insures and am taken the matter public. Will post here everyday until the matter is fixed. Additionally many services including the TV did not work in the room. If you are a family do not go here as the room was dangerous. Me being burnt was bad enough but imagine a child being burnt due to the negligence of the hotel to check on ironing boards and irons in the hotel. Pathetic service.